Artwork not as expected.
Whilst every effort has been made to ensure the information provided and images of my artwork sold via my website are a true representation of the artwork, if you feel the artwork you have received is not as you expected, you have 14 calendar days from the date of delivery to contact me by email and request a return – please provide full details of the nature of your request (why is the artwork not as you expected it – this will help me to update my website).
Once a return has been agreed you are responsible, at your cost, for packing and arranging return delivery using the same service the artwork was sent to you.
Once the artwork has been safely returned undamaged, your refund will be processed within 14 calendar days. Refunds will be for the original purchase price of the artwork minus original shipping cost. Refunds can only be made via the same payment method (e.g. PayPal) and payment card used to make the purchase.
Please note: This returns policy only applies to items posted to addresses within the UK mainland. I am unable to offer returns for any items sent outside of the UK mainland.
Artwork damaged during transit.
Great care is taken to ensure you receive your artwork in pristine condition, if however, when you receive your delivery you find it is damaged please follow this procedure:
- If the delivery company tries to deliver the parcel and it is evident the package is damaged, please do not accept delivery. If you do accept the delivery please follow step 2 below.
- If you do accept your delivery please make sure you report any damage to me via email on the day of delivery, including photographs showing the damaged packaging prior to be opened and damage to the artwork. If this is not done, I am unable to make a claim against the delivery company used and can therefore not provide a replacement or refund.
- Once I receive your email, I will assess the damage and advise you of any next steps. This may include asking you to return the damaged artwork to me.